Privacy Policy
How we collect, use, and protect your personal information
Chapter Zero South Africa strives for transparency and trust when it comes to protecting your privacy and we aim to clearly explain how we collect and process your information.
It's important to us that you should enjoy using our products, services, and website without compromising your privacy in any way. This policy outlines how we collect and use different types of personal and behavioral information, and the reasons for doing so.
Your Rights: You have the right to access, change or delete your personal information at any time. Contact us at climate@chapterzerosouthernafrica.org
This policy applies to users of Chapter Zero South Africa website or any Chapter Zero South Africa product or service, including event attendees, participants, registrants, website users, app users and the like.
1. Purpose for Collection and Use
The information you provide to Chapter Zero South Africa, and that which we gather based on your activity, helps us deliver more relevant content and create a more seamless experience across products and channels.
We collect and store information to deliver products and services to you, such as your subscription or event attendance. We share some information with trusted suppliers (including payment providers and technology services) to ensure delivery of those products and services, or to give personalized recommendations on things we think will be of interest to you.
2. Information Collection
Chapter Zero South Africa requests and collects information you provide to deliver our services and products. There is certain personal information that we need to provide the products and services you have chosen.
Event Registration
Details we collect to provide an Event:
Online Platforms
Information collected through Cookies and technologies:
Additional details that may be collected include: Job title, Company, Industry, Gender, Date of birth
3. Information from Third Parties
Chapter Zero South Africa works with third parties, such as institutions and associations, which may provide additional information that you have shared with them:
Some third parties may also share further information about your interaction on our sites to help personalize our services to you.
4. Using Your Information
We primarily use your information for delivering products and services and personalizing our interactions with you:
Order Fulfillment
Fulfil your orders and registrations including payment processing
Access Management
Manage your access to online content, apps, and notifications
Service Notifications
Send service notifications like event updates and password resets
Query Management
Manage queries and complaints efficiently
Privacy Preferences
Manage your communication preferences
Administrative Emails
Send reminders and policy updates essential for services
Location Services
Provide general location-based services and content
Security
Detect and reduce fraud and security threats
5. Marketing and Advertising
We need your consent to use your information for specific purposes such as marketing, brand response communications, and personalized advertising.
How to Opt Out
- Update preferences via your online account when signing up
- Click the unsubscribe link at the bottom of our emails
- Contact us directly to update your preferences
Note: This does not apply to important service notifications such as payment confirmations or where we have some other legal basis for contacting you.
6. Other Uses of Your Information
We rely on two bases to lawfully use your information: contractual necessity and legitimate interests.
You have the right to object to any of these uses. Contact us and we will consider all objections reasonably.
7. Social Media
Chapter Zero South Africa publishes content on social media platforms through both “organic” and “paid” methods:
Organic Methods
Content published on social platforms that appears naturally in your feed, such as Chapter Zero South Africa's Facebook page posts.
Paid Methods
Promoted content that appears more prominently, such as sponsored posts to reach users who don't follow our pages.
We do not have direct access to your personal data on social media platforms without your sharing it with us.
8. Audience Profiling
To personalize content and marketing you see, we may use your interaction and browsing behavior to create audience profiles for content and message personalization.
Opt Out: You can choose to opt out of audience profiling. This means advertisements won't be personalized to your interests, but you will still see advertisements. Contact us to opt out.
9. Using Third Parties
We disclose personal information to third parties when necessary to deliver services or when required by contract or law. We have agreements to ensure information remains secure.
Important: The collection, use, and disclosure by third parties are described in their own Privacy Policies. We are not responsible for those policies.
10. Retaining and Storing Your Information
We securely store your information and hold it for as long as we need to provide services in accordance with applicable law.
5 Years
General retention if no interaction
7+ Years
For tax and financial regulatory reasons
Additional Information
11. International Reach
Collecting and using your personal information may involve transfer internationally, including the European Union. We maintain strict policies to ensure safe and secure transfer.
12. Security
We take information security seriously and have policies to ensure information remains safe. Access is limited and those with access are bound by contracts.
13. Individuals Under 18
Chapter Zero South Africa does not intentionally process personal information from individuals under 18. We will delete such details if a parent or guardian informs us.
14. Sale of Data
Chapter Zero South Africa does not gain financial benefit from selling personal information. We may share details with selected third parties only where you have opted in.
15. External Links
This Privacy Policy only applies to Chapter Zero South Africa's use of data. We recommend reading Privacy Policies on external sites you visit.
16. Cookies
Cookies are small files created in your web browser when visiting our websites. Contact us for more information about the types of Cookies we use.
17. Your Rights
You have the right to ask us to update, delete or stop processing information we hold about you.
Note: There are circumstances where complete erasure is not possible for operational, legal, and business reasons. In such cases, we may retain minimal details to keep you on a “do not contact” list.
19. Frequently Asked Questions
How can I contact you?
Contact us at any time at climate@chapterzerosouthernafrica.org.
How can I see what information you hold on me?
Contact us at any time, and we will provide you with this information.
How do I opt-out of profiling or marketing?
Contact us at any time.
How do I make a complaint?
Contact us at any time. If unsatisfied, contact the South African Information Regulator.
How long do you hold my information for?
Generally up to 5 years after our last interaction, or 7+ years if required for financial, tax or legal reasons.
Can I ask you to delete my information?
Yes, contact us. We may suppress rather than delete to ensure we follow your preferences.
How do I update my information?
Contact us or use the function at the footer of our emails.
What are my rights under POPIA (SA legislation)?
You can contact us to correct or delete inaccurate, irrelevant, or excessive personal information.
What are my rights under GDPR (EU legislation)?
You can contact us for information we hold about you (Subject Access Request).
Questions About Your Privacy?
We're here to help. Reach out to us with any questions or concerns.
Contact Us